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Newcomer
BF_Zoom
Newcomer
August 19, 2021
Question

Zoom Desktop Client Issue

  • August 19, 2021
  • 5 replies
  • 7 views
 

We have an issue with Zoom Client for Meeting desktop app on multiple machines. After signing in the cursor flashes and we are unable to type anything to schedule a meeting. Have tried getting all Windows updates up to date, reinstalling and trying both the 32 and 64 bit versions of the client, cleared cache and cookies....
Looking at the processes after signing in, it looks like MS Edge WebView 2 is running under it which looks like it may be the problem. Is there a resolution to this?

    5 replies

    A
    Employee
    acompton
    Employee
    August 19, 2021

    Do you have a separate sign-in window and/or Windows Notification box in your taskbar?  Sometimes Windows will pop-up a window to allow firewall access, administrator rights, etc. but it doesn't pop on top of other windows.

    B
    Newcomer
    BF_ZoomAuthor
    Newcomer
    August 19, 2021

    There is no additional pop up or Windows notification.  I also tried disabling out Anti Virus and software Firewall as well as running the desktop app as an administrator.  Issue still persists.

     

    Thanks

    J
    Newcomer
    jdubk1978
    Newcomer
    August 19, 2021

    We've been having the same issue and there's been no consistency. Some of our people have the issue, some don't. Windows 7/10, doesn't matter. We use roaming profiles and installing the full installer: https://www.zoom.us/client/latest/ZoomInstallerFull.msi

     

    This solution worked about about version 5.7.4. 

    B
    Newcomer
    BF_ZoomAuthor
    Newcomer
    August 19, 2021

    I think I may have figured this out. The application seems to work as it should by running it in compatibility mode for Windows 8. Right click the shortcut -> properties -> compatibility tab -> Change settings for all users -> Check Run this program in compatibility mode.

    Thanks

    A
    Newcomer
    Axel5
    Newcomer
    April 21, 2024

    I have this

     

    issue about the microsoft edge web view2

    T
    Newcomer
    TheShadowAngel
    Newcomer
    May 28, 2024

    I upgraded from Zoom 5.17 to 6 and got multiple freezes (scheduling appointments, viewing appointments), but now I am able to work in the new version Zoom Workplace thanks to this trickery:
    Close Zoom Client and rename:
    C:\Users\[USERNAME]\AppData\Roaming\Zoom\bin\zWebview2Agent.exe
    , for example to zWebview2Agent_Backup.exe
    Launch Zoom Client and work as before, but if you upgrade to a newer version, you will need to repeat the procedure (if freeze).

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