Zoom crashing randomly
Hello,
i've been having issues on my desktop with zoom
I'm on Windows 11
32gb ram
RTX4090
i7 13700kf
here's the log of the issue in the reliability monitor :
A problem caused this program to stop interacting with Windows.
Chemin d’accès de l’application défaillante : C:\Users\Mbsat\AppData\Roaming\Zoom\bin\Zoom.exe
Nom d’événement du problème : AppHangB1
Application Name: Zoom.exe
Application Version: 5.13.5.12053
Application Timestamp: 63c50ac3
Hang Signature: d8fe
Hang Type: 134217729
Version du système: 10.0.22621.2.0.0.256.48
Identificateur de paramètres régionaux: 1036
Additional Hang Signature 1: d8fee4a396a7ae364e5cb425be00af76
Additional Hang Signature 2: c7cf
Additional Hang Signature 3: c7cf1cf8a51cb521e8f693a82a693e5b
Additional Hang Signature 4: 1b38
Additional Hang Signature 5: 1b381bd047eb0890a68f4899a0d98d0b
Additional Hang Signature 6: e3de
Additional Hang Signature 7: e3de0611d8169baf72f4b0a1c2cf345b
Informations complémentaires sur le problème
ID de compartiment : f693cd342b9cdff96a2de9c4416d7c43 (1886420848058661955)
----
in event manager :
+ System
- Provider
[ Name] Application Hang
[ Guid] {c631c3dc-c676-59e4-2db3-5c0af00f9675}
EventID 1002
Version 0
Level 2
Task 101
Opcode 0
Keywords 0x8000000000000000
TimeCreated
[ SystemTime] 2023-02-07T16:00:35.8411142Z
EventRecordID 26385
Correlation
- Execution
[ ProcessID] 31588
[ ThreadID] 26576
Channel Application
Computer BATCOMPUTER
- Security
[ UserID] S-1-5-18
- EventData
AppName Zoom.exe
AppVersion 5.13.5.12053
ProcessId 0x5bec
TerminationTime 174
ExeFileName C:\Users\***\AppData\Roaming\Zoom\bin\Zoom.exe
ReportId a9824db1-6b57-4e73-95ff-2ec92703c88d
PackageFullName
PackageRelativeAppId
HangType Cross-thread
I've tried to:
Reinstall the app
change the Video Rendering Method to Direct3D11 as I read to do somewhere
This didn't solve it
i have no issues on my laptop.
Thanks for your help..