Zoom crashes when using a USB capture device and then engaging Original Sound for Muscians | Community
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sjmackinder
Newcomer
February 6, 2025
Question

Zoom crashes when using a USB capture device and then engaging Original Sound for Muscians

  • February 6, 2025
  • 1 reply
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I have tried on 3 different computers and 2 different USB capture devices and everything is fine when initiating a zoom meeting when using a HDMi capture to USB device. This fails every time when I try to engage Orignal Sound for Muscians to on. The meeting then crashes. The only way to get around this is to use audio from a different source ie not the USB capture device.

1 reply

S
Newcomer
sjmackinderAuthor
Newcomer
February 7, 2025

I have found out why.....It only crashes when stereo audio option is used. I have reported this as a software fault. The crash ONLY happens when using a USB video capture device for both audio and video. If the audio is routed from an alternative source then it does not happen. Spent all day on this!!!

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