Zoom crashes when screensharing | Community
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Newcomer
March 8, 2025
Question

Zoom crashes when screensharing

  • March 8, 2025
  • 0 replies
  • 1 view

Zoom crashes whenever I try to share my screen as a co-host during webinar sessions. My screen will typically freeze, then the app will close and I get an alert saying "Zoom quit unexpectedly". I have tried all of the troubleshooting methods, re-installed Zoom many times, checked my internet stability and performance, adjusted my advanced video settings, and still haven't been able to resolve this issue. I'm using Zoom on a Microsoft Surface Pro 9 that runs on Windows 11, so I don't think my device should be the issue. I've also had this error when starting Zoom meetings with just myself as the guest to try screen-sharing and it still crashes. I'm not sure what else to try to fix this problem. I consulted IT services at my university and they also weren't able to find a solution other than the troubleshooting methods listed on the Zoom community support website.