Zoom crashes when it uses my camera | Community
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Newcomer
May 5, 2022
Question

Zoom crashes when it uses my camera

  • May 5, 2022
  • 3 replies
  • 10 views

Hi everyone,

I used Zoom multiple times and never had any problems, and suddenly two days it began to crash. It always happens the same way : I log on a a meeting, and when it tries to use my webcam, it freezes and does not response.

The only way I can use Zoom is y logging on my web browser, my camera doesn't work but it do not freeze. If I go to the video parameters, it freezes and does not response. Also, my microphone does not work. I can only hear and use the chat.

I've already reinstalled Zoom multiple times (even older version), it doesn't do anything, I've also updated graphic cards & camera drivers. I've also checked and my camera and mic do work.

Until now, I haven't been able to find a solution to my problem anywhere, so if anyone happened to have the same problem, I'll gladly accept any help.

    3 replies

    Newcomer
    May 6, 2022

    Same for me 

    Newcomer
    September 8, 2022

    same for me as well. camera drivers updated. fresh install of zoom.

    Newcomer
    December 1, 2022

    Solution:

    It is true that the Zomm app freezes instantly when you open the camera, especially if the camera is on automatically at the start of the meeting.

     

    But when I join with google chrome, everything works perfectly. So try to join with the web browser.

    I am still unable to solve it for the App...