Zoom crashes on startup | Community
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Newcomer
March 25, 2025
Question

Zoom crashes on startup

  • March 25, 2025
  • 3 replies
  • 0 views

When I try to start zoom, a white box appears (presumably a broken version of the main menu) then the "Zoom unexpectedly quit" screen shows up.
Zoom was working normally for me until this weekend.
I have tried using CleanZoom to remove zoom completely and reinstall it to no avail.

I'm using an Acer aspire A515-54 series laptop.
My laptop is up to date on windows updates and driver updates
I don't have Powertoys installed
I was messing around with OBS the week before though...

Any ideas on how to solve this issue?

3 replies

Newcomer
March 26, 2025

Hi,
Could you try installing the 32-bit version of Zoom instead of the 64-bit version and see if it helps

_Simon_Author
Newcomer
March 30, 2025

It did not help unfortunately

Newcomer
March 28, 2025

Experiencing this on several enterprise devices running windows 11 23h2  , zoom 6.4.2 ?  Crashing upon loading and need a fix ASAP

_Simon_Author
Newcomer
April 28, 2025

Anymore ideas?