Zoom crashes every time I turn my Video On | Community
Skip to main content
E
Newcomer
EddyD
Newcomer
March 17, 2023
Question

Zoom crashes every time I turn my Video On

  • March 17, 2023
  • 1 reply
  • 0 views

Hi Team,

 

I have version 5.13.7 on my windows 10 Dell laptop.

Everytime I have my video on, my zoom freezes and then I lose network connection. I work from home. After about 20 seconds it reconnects however I still cannot have my video on. If I have my video on, it crashes within 2 minutes.

 

Similarly, if I share my screen whether having my video on or off, my zoom will crash within 1 minute.

 

My I.T team have uninstalled and re-installed zoom and I still encounter issues. I was told version 5.10 is much stable however it only lasts a bit longer but I still encounter the same issues.

 

I am currently hardwired to the Modem. I have tried Wi-Fi and hotspottting from my phone

 

Please help!  

    1 reply

    Bri
    Community Manager
    Bri
    Community Manager
    March 21, 2023

    Hi @EddyD ! Are you still having this issue when you're screen-sharing? If so, I would recommend checking out this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541 

     

    Let me know if that helps!

    E
    Newcomer
    EddyDAuthor
    Newcomer
    April 3, 2023

    Hi Bri

    This has not worked. My zoom crashes as soon as my video turns on. Or

    If I have my video off and I share a screen, my zoom crashes.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.