Newcomer

Question

Zoom crashes

Forum|Forum|1 month ago
December 18, 2025
10 replies
36 views

ver 6.7

Mac os tahoe 26.3

The last time you opened zoom.us, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

and then nothing happnes no matter how much i try

F

Frank_TB

Community Champion | Customer

Hello,

Try uninstalling Zoom using the built in uninstaller. Then, reboot ypur computer and download and install Zoom again and see if that fixes the issue.

Regards

If my reply helped, don't forget to click the accept as solution button!

F

fval

Newcomer

I have the same experience. The crash reports mentioned "ZoomProxy::ProxyProvider::CZoomProxyDetectThread::GetProxyForURL" and if I disable "Auto proxy discovery" on my network interface, I'm able to launch the application.

D

DankMan123

Newcomer

Try telling your device not to crash. It worked for me.

H

hkgrob

Newcomer

Same. Immediate crash on run

K

kimpton

Newcomer

I have the same issue, uninstalling and reinstalling will not do anything.

K

kimpton

Newcomer

@ Frank_TB not sure how we can even run the inbuilt uninstaller as Zoom instantly crashes.

F

Frank_TB

Community Champion | Customer

I see. You can uninstall using the traditional method of dragging an app to the trash and emptying the trash.

Regards

K

kimpton

Newcomer

yeah tried that, same thing happens.

W

WilliamPakker8

Newcomer

That sounds frustrating to deal with
App crashes like this can stop work completely
The website or app should at least show an error
Hopefully an update or reinstall fixes it soon

F

fval

Newcomer

In my default WiFi connection, the proxy config is shown with scutil as

scutil --proxy
<dictionary> {
  ProxyAutoConfigEnable : 1
  ProxyAutoConfigURLString : http://wpad/wpad.dat
  ProxyAutoDiscoveryEnable : 1
}

In this state, the crash is immediate. As long as auto-discovey is disabled, zoom will launch.

Disabling it (via Preferences or the command-line "networksetup -setproxyautodiscovery Wi-Fi off") consistently permits the app to run.

K

kimpton

Newcomer

Those of us with forced proxies like me are not going to be able to turn it off.

F

fval

Newcomer

Does it work if you specify the proxy? I didn't bother to setup a proxy to test and was suspecting it was an issue in looking for the wpad url.

K

kimpton

Newcomer

version 6.7.2 seems to work now on macOS 26.3

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