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Newcomer
shay_tsaban
Newcomer
Dec 18, 2025 5:28 PM UTC
Question

Zoom crashes

ver 6.7

Mac os tahoe 26.3

The last time you opened zoom.us, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

and then nothing happnes no matter how much i try

    13 replies

    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    Dec 19, 2025 3:32 PM UTC

    Hello,

     

    Try uninstalling Zoom using the built in uninstaller. Then, reboot ypur computer and download and install Zoom again and see if that fixes the issue.

     

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

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    Newcomer
    fval
    Newcomer
    Dec 19, 2025 7:33 PM UTC

    I have the same experience. The crash reports mentioned "ZoomProxy::ProxyProvider::CZoomProxyDetectThread::GetProxyForURL" and if I disable "Auto proxy discovery" on my network interface, I'm able to launch the application.

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    Newcomer
    DankMan123
    Newcomer
    Dec 22, 2025 2:13 PM UTC

    Try telling your device not to crash. It worked for me.

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    Newcomer
    hkgrob
    Newcomer
    Dec 19, 2025 10:01 PM UTC

    Same. Immediate crash on run

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    Newcomer
    kimpton
    Newcomer
    Dec 22, 2025 11:03 AM UTC

    I have the same issue, uninstalling and reinstalling will not do anything.

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    Newcomer
    kimpton
    Newcomer
    Dec 22, 2025 11:05 AM UTC

    @ Frank_TB not sure how we can even run the inbuilt uninstaller as Zoom instantly crashes.

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    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    Dec 22, 2025 3:22 PM UTC

    I see. You can uninstall using the traditional method of dragging an app to the trash and emptying the trash.

     

    Regards

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    Newcomer
    kimpton
    Newcomer
    Dec 22, 2025 3:32 PM UTC

    yeah tried that, same thing happens.

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    Newcomer
    WilliamPakker8
    Newcomer
    Dec 22, 2025 5:25 PM UTC

    That sounds frustrating to deal with
    App crashes like this can stop work completely
    The website or app should at least show an error
    Hopefully an update or reinstall fixes it soon

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    Newcomer
    fval
    Newcomer
    Dec 22, 2025 5:27 PM UTC

    In my default WiFi connection, the proxy config is shown with scutil as

    scutil --proxy <dictionary> { ProxyAutoConfigEnable : 1 ProxyAutoConfigURLString : http://wpad/wpad.dat ProxyAutoDiscoveryEnable : 1 }

    In this state, the crash is immediate. As long as auto-discovey is disabled, zoom will launch.

     

    Disabling it (via Preferences or the command-line "networksetup -setproxyautodiscovery Wi-Fi off") consistently permits the app to run.

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    Newcomer
    kimpton
    Newcomer
    Dec 23, 2025 9:41 AM UTC

    Those of us with forced proxies like me are not going to be able to turn it off.

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    Newcomer
    fval
    Newcomer
    Dec 23, 2025 5:13 PM UTC

    Does it work if you specify the proxy? I didn't bother to setup a proxy to test and was suspecting it was an issue in looking for the wpad url.

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    Newcomer
    kimpton
    Newcomer
    Jan 7, 2026 2:10 PM UTC

    version 6.7.2 seems to work now on macOS 26.3

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