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Explorer
feera
Explorer
October 1, 2021
Question

Zoom Connection issues

  • October 1, 2021
  • 2 replies
  • 4 views

Hi There,

 

May i know, how to differentiate is it host connection issues, or participant connection issues in zoom? We having issue for zoom in our Shchool. The situation is like this, sometimes teacher at school get lag, freeze and breaking connection. They zoom with the student which located at Home.. How i want to differentiate is the issues come from home or our School network issues?

 

Thanks

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 4, 2021

    Hi @feera 

     

    If you are on a School campus, I would start with asking your local IT Support personnel or network administrator.

     

    Is the problem only with certain students?

     

    Rupert

     

     

    F
    Explorer
    feeraAuthor
    Explorer
    October 5, 2021

    Dear rupert,

     
    I'm not sure its because of school network or student network in the house. is there any testing we can do for the network? or is there any port need to be allow? As you know, out network speedtest is 300mbps. is is because of network issues?
     
     
    Thanks
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