Zoom Clound Recording Limit

Forum|Forum|4 years ago
September 7, 2021
2 replies
0 views

I just upgraded to the Pro service from using the free service. I recorded a meeting tomorrow on the cloud and received the email below a few hours after the meeting. When I go to my recorded meetings within my account, no recordings appear. I really need access to the recording from yesterday. Is there anyway I can recover that recording from the cloud even though it was over my storage limit? If I upgrade to another tier service will my recording show then? Thanks for the help.

"You have exceeded your cloud recording storage recording limit.
Storage Limit: 1 GB
Storage Used: 1.36 GB
You can free up space by deleting recordings, or you can increase your storage limit."

Best answer by KWSOLAR

Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording

Thats what it was. It was under another account. Thank you.

Bort

Employee

Hi @KWSOLAR

You should still be able to access the cloud recording, even if you have exceeded your storage allotment. Can you provide a screenshot of what you see on the Recording page?

K

KWSOLARAuthor

Newcomer

Hello, I have attached a copy of the email I received from Zoom and also attached the report I ran in the recording section. As you can notice there are no recordings on there.

Bort

Employee

Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording

Z

Zoomron

Newcomer

So, to be sure, If your recording bumps through your storage limit, it will still keep the recording? Is there something else I would need to do to get access to it?

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