Zoom Cloud Recording not seen

Forum|Forum|4 years ago
December 16, 2021
4 replies
25 views

I recorded a Zoom meeting to Cloud yesterday. The meeting was 2 hours long and after I stopped the recording and ended the meeting, I actually waited for the Zoom to send me an email that the recording was processing. It didn't show up. I left my computer open over the night in case it would upload to my Zoom. Nothing happened when I checked this morning. I can see that my zoom cloud record was over the limit so I was deleting some of the old recordings even before the meeting started. I checked trash and it wasn't there either. Where could the file go? How can I get access to those files? I really need that meeting recording. Thank you!

Recordings

Bort

Employee

Recordings to the cloud do not require your computer to stay active or online, as the meeting is captured on the Zoom servers directly. I would recommend checking the Recording page on the web portal to see if you can find the recording there. It may be listed there, but still processing. If its still processing after 24 hours, let me know.

P

PeoplesLight

Newcomer

I am having the same issue.

I recorded a zoom video last night, but only the audio files showed up. It's not my settings, because I checked - the same account with the same settings successfully recorded videos to the cloud both before and after this meeting.

So where is my video file? Why is it not on the cloud? Why is it nowhere to be found?

This is an urgent matter and I am not happy about this complete failure on Zoom's part to remedy the issue in a timely fashion.

M

MaplewoodTwp

Newcomer

Hi There,

I am having this same issue, no recording 6 days later in both cloud and local files. Please advise.

Thank you!

P

Perkinly

Newcomer

I just recorded a Zoom meeting. I watched as it was transferring to a different type of file. Then it all went away. I can't find it. It seems a bunch of us are having the same problem. HELP.