Zoom Cloud Recording Automatically Stopped and Restarted During Meeting

same issue - shared screen stopped the recording to cloud. I am a teacher I have to share screen to see the student work. Every time I do this the recording stops - AND it doesn't tell me the recording has stopped either!

Hello there,

When a Zoom cloud recording stops and restarts during a meeting, resulting in multiple separate files, it’s usually due to one of the following reasons:

• The host’s connection to the meeting was interrupted, even briefly. If the host disconnects and reconnects, the recording will stop and then start a new file upon reconnection.
• The host or a co-host manually paused or stopped the recording and then resumed it.
• There was a temporary loss of internet connectivity.

Each time the recording is stopped and restarted, Zoom creates a new recording file. This is expected behavior to ensure no data is lost during interruptions.

If you want to merge the recordings, you’ll need to download each file and use a video editing tool to combine them, as Zoom does not automatically merge separate recording files.

I’ve had this problem with three different meeting recordings in the last two days. Same setup we’ve been using for years - we’ve got hundreds of successful videos where Speaker, Gallery, Audio and Chat are recorded. Meetings vary in length but usually no longer than 2 hours, most of them much shorter. 

Zoom support confirms, none of MSGR’s suggested reasons above apply. Here is the answer I received from Zoom support:

We reviewed this behavior and would like to clarify that Zoom may automatically split a single cloud recording into multiple recording files when the raw recording data processed on the backend reaches approximately 5–6 GB. This is expected behavior and does not necessarily indicate that the meeting or recording was interrupted.

The raw recording data size is determined by the content being recorded during the meeting or webinar, such as shared screen, video, and audio. It is not directly determined by the host's recording settings. Additionally, the raw data size is not visible from the Zoom web portal, and the final file sizes displayed there are the result of processing that raw data. Therefore, the displayed file size cannot be used to predict exactly when a recording will be split.

The number of recording views selected in the host's Cloud Recording settings can also affect the final file sizes. For example, a recording with only one recording view may result in a smaller file, while a recording with multiple recording views may produce a significantly larger file, even when the meetings are otherwise similar.

Based on the information provided, the fact that the recordings were split does not indicate that the host stopped the recording or that the meeting experienced an interruption.

In other words, no way to predict or control when or how this will happen, and the only thing you can do about it is splice the recordings together. There will be a gap between the two parts because some of the content got dropped. Too bad if the break occurs in the middle of a word. All perfectly normal, except now it’s suddenly happening to 100% of our meetings, when it’s never happened to us before? We didn’t change anything - something’s askew at Zoom.