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Newcomer
October 24, 2023
Question

Zoom Cloud Recording

  • October 24, 2023
  • 1 reply
  • 9 views

Hi Zoom Community, @608130 @Eliot @kgallagher 
I have deleted all the previously recorded files from cloud recording and there is not a single recorded file in the cloud anymore. Still, the cloud recording shows overused (9.79 GB (196% used) of 5 GB) and the new recordings on the cloud have been disabled.

Screenshot attached.

 

What could be the possible reason and what to do?

 

Thanks in advance.

1 reply

bstrelko
Community Champion | Customer
Community Champion | Customer
October 24, 2023

Have you deleted all recordings from 'Trash'? Upon the first delete, files will move to Trash and can still be recovered. Please try to permanently delete a few from 'Trash' and see if the allocation improves:

 

zoom.us/recording/management/trash