Zoom changes again, and but I still can't get meetings to record in HD!!! | Community
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Newcomer
ZMMTFRJ
Newcomer
May 16, 2024
Question

Zoom changes again, and but I still can't get meetings to record in HD!!!

  • May 16, 2024
  • 1 reply
  • 1 view

Branding changes. Plans and pricing changes. The clarity of difference in services and plans changes including the quality of recordings changes in plans, but what doesn't is the fact that all of my two-person meetings are recorded in 640x360 resolution and not HD. 

 

#PleaseHelp  !!

 

Thanks!

1 reply

D
Newcomer
DWilliams43
Newcomer
May 21, 2024

I was told by a Zoom Rep...AFTER you begin local recording, change every computer on which you are recording from either:

Speaker to Gallery and back to Speaker View (if recording Speaker View), OR
Gallery to Speaker and back to Gallery View (if recording Gallery View).

It's silly, but it changes the resolution from 360 to 720 (or 1080, if you've bought that package).

This has worked for me.

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