Zoom camera not working properly

Forum|Forum|4 years ago
September 9, 2021
1 reply
17 views

My Zoom camera is off center (I am directly in front of computer but I show up way to the side and cut off) and a bit distorted. I know it's not my computer camera because if I just go into camera setting on the computer everything looks normal. I have tried searching for solutions but nothing I have found addresses this specific issue. I tried uninstalling and reinstalling. Don't know what direction to take to get this resolved. I appreciate your assistance.

Rupert

Community Champion | Customer

Hi @Jennifer_K

Try going to your Video settings in Zoom and toggling off and on the "HD" and "Original ratio" options to see if that makes a difference.

Also - when you are in a meeting with someone else, you could try asking them to "request camera control" from you in Zoom and see if they can use the Zoom in/out control at their end to control your camera. Just as a test.

Hope this helps.

Rupert