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Zoom blur option not available

Forum|Forum|4 years ago
December 2, 2021
16 replies
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Hi, I just need some help. I've tried to update my Zoom account and troubleshoot but I can't seem to have the option to blur my background on my Mac. I have the Macbook air 2017 running on macOS Big Sur 11.4. 1.8GH Dual Core Intel core 1.5, does it not fit the requirement for virtual backgrounds? I also blend in the existing background which leave me no choice but to turn it off. Please help. Thank you!

Best answer by CarlaA

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

Thank you!

Moderator

Zoom Community Team

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CarlaAAnswer

Community Manager

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

Thank you!

Moderator

Zoom Community Team

D

dflanagan

Newcomer

Hey @CarlaA I'm running the Zoom PWA on an Acer Chromebook Spin 714. It has a 12th Gen Intel(R) Core(TM) i5-1235U CPU, but the blur option isn't showing for me. I've checked the support docs and from what I can tell blurring should be supported for me. I tried the Play Store Zoom app as well but no luck there either. I'm running Version: 1.5.0.1544 (0518). Any help would be appreciated!

T

thilina2

Newcomer

I have the same problem, yeah true my laptop is also old. You all saying it can not process with an old processor. I have a problem, if we can't process that how MS teams are processing this. I can blur my background with teams. I think this is a problem from the software end. please fix the issue, it is a primary feature that should have in meeting software.

G

ginobean

Newcomer

I noticed this as well. Even though I have an older machine, I am able to blur my background under Microsoft Teams.

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TsingT

Newcomer

Agree with colegs. The processor, the GPU processor decides whether you can use remove, blur and change background if you want to do it without chroma key. If your process is 5th, and Zoom won't support. You can try some free webcam blur apps like vcam. Of course, there are also some apps such as epoccam can turn your iphone as webcam for free, and the blur effect can be done on your iPhone so that there is no need to use your Mac processor to do the blur job.

R

Razzleberri

Newcomer

Hi,

I am working with Windows 10 Home and an AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G 3.10 GHz processor. I do not have the option of blurring my background either. I am not sure if my processor is up to snuff or not. If so I would to fix what's wrong.

CarlaA

Community Manager

Hi @Razzleberri , please check this article to troubleshoot when the Zoom blurred background option is not available. : https://support.zoom.us/hc/en-us/articles/6619329769741.

Thanks!

G

gemrhine183

Newcomer

Hi. I have the same problem. I have:
Processor: AMD A8-7680 Radeon R7, 10 Compute Cores 4C+6G 3.50 GHz
OS: Windows 10 Pro 21H2 64-bit

Zoom version: Version 5.11.4 (7185) (64-bit)

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Alfred6021

Newcomer

same as mine, have you tried to activate blur blackground in your web zoom session (not in the client app)? it worked for me.. looks its a AMD related error (bug)..I'm tryng to take a work arround for this

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Amaliainds

Newcomer

Halo teman-teman, saya juga mau tanya, saya memakai laptop acer swift 3, namun tidak bisa menggunakan fitur blur di zoom, itu kenapa ya? terimakasih