Zoom background not working | Community
Skip to main content
C
Newcomer
chris16
Newcomer
January 8, 2023
Question

Zoom background not working

  • January 8, 2023
  • 1 reply
  • 10 views

Hi, Im having real trouble trying to get a zoom background working. I have been to https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background#h_1d44b8c6-0031-4c8a-9300-8c1a722ba057 and am trying to understand mac requirements.

My mac details are as follows:

MacBook Air (13-inch, Early 2015)

Processor 1.6 GHz Dual-Core Intel Core i5

Im having trouble trying to find out if it's a 6th gen processor or not?

Can anyone help out please?

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    January 8, 2023

    hi chris16,

     

    please see apple support article about display of system info.

    Get system information about your Mac - Apple Support

     

    once you have this apple info, the zoom support article you list should help.

     

    zoom settings ->statistics pages (overall, audio and video) can help diagnose issues such as cpu activity level, memory usage, internet connection packet loss, jitter and latency, frames per second and resolution.

     

     

     

     

     

    thanks,  eliot

     

     

     

     

     

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.