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Explorer
Apr 29, 2025 3:53 PM UTC
Question

Zoom AI Companion - issues

Hello! I am super satisfied with work of an AI Companion BUT, only if it works... I just had several situation with AI Companion just didn't work even if I have him turned on manually and I have an option to automatically be turned on on every meeting. Please advise me when this issue will be solved because I am working with my clients and I NEED to have the summaries to bring them value.

 

Right now I am considering to change the meeting software to Google Meet (because for me it's free) and buy an external notetaker.

 

HELP! 🙂

4 replies

Ohkawa
Community Champion | Customer
Community Champion | Customer
May 2, 2025 8:55 AM UTC

@ArekLewandowski 

Make sure the meeting host has turned on the AI Companion summarization feature.

My Settings - Zoom

 

 

 

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Explorer
May 3, 2025 4:50 PM UTC

Yes, it is done from the begining. Still - it is not automatically activated on every call. Sometimes I just don't get the summary and it is not available also on the summaries in the zoom site. That is why it is so frustrating

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Explorer
May 3, 2025 4:49 PM UTC

Sure, it is done from the beginning - that's why I am frustrated about it 🙂

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Newcomer
May 14, 2025 6:20 PM UTC

just happened to me today. can't be trusted to record is all I can find about this issue so why use their AI Companion if inconsistent? 

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