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Newcomer
ebroadd
Newcomer
October 18, 2024
Question

Zoom Account Help

  • October 18, 2024
  • 1 reply
  • 1 view

We have a recording which is giving errors and we need support.  We currently have 23 Zoom Business users and 7 Rooms but chat and phone support says we don't qualify?

1 reply

E
Newcomer
ebroaddAuthor
Newcomer
October 18, 2024
This post has been deleted.

There is no possible way to get to anyone I can find without an actual support license.  They have a hard wall if you don't pay enough.

B
Newcomer
brettathorn
Newcomer
October 20, 2024

ebroadd, if reaching chat/phone support remains difficult, here's a tip: When you contact Zoom again, mention your account details (number of users and rooms) clearly. This might help them identify any potential issues with your plan or access level.

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