Zoom 64 bit client changes to 32 bit client

Did you ever get an answer for this?

I am having the same issue. Did this ever get resolved?

Is there any update on this issue?  I'm having the same issue.

This is Zoom.  You get updates, not fixes.  I'm frustrated.

The same problem is happening at our org, I opened a ticket with Zoom about it but didn't get any useful information.

I have exactly the same issue. This is a big problem for me because the 32 bit client crashes whenever I share screen and also seems to take up a huge amount of system resources for some reason. This is particularly problematic when I try to teach online and zoom crashes :(. On other hand, the 64 bit client works great. To deal with this, I have to be careful to check whether zoom randomly downgraded itself to 32 bit before I open a zoom meeting (which indeed can be checked by the "check for updates" option disappearing). If it did downgrade, I run a cleanzoom utility and reinstall for scratch. The 64 bit version will usually survive for a few days before I have to do this exercise again. Anyway, it's very frustrating. If anyone at zoom is reading this, please fix this!

Some users at my company have been struggling with this for a few months now. 

Our problem is that the 32 bit version of Zoom crashes during meetings. This is happening on both Windows 10 and Windows 11.

What I have tried so far (with no success):

> Clean reinstall: Works fine until there's an update

> Clean reinstall w/ automatic updates disabled: Even with the updates disabled, it still eventually changes to 32 bit for some reason.

> Installing the 32 bit version instead: This just cuts out the middleman and leaves us with a broken product from the get-go. 

The only solution appears to be reinstalling whenever it switches to 32 bit. This is a tedious recurrence, especially since end-users aren't aware of the bit version switch until they're in a meeting and the program crashes. 

I'm not familiar with Zoom support but I'm honestly surprised. The OP for this discussion dates back to over a year ago, and I can't find a single source of acknowledgement of this issue from Zoom themselves - just frustrated users. 

Zoom is STILL downgrading to 32-bit when it auto updates (and randonly). It AMAZES ME that they haven't fixed this yet.

Same! Is there ANY work-around? I've uninstalled, reinstalled, Zoom still won't launch and all my classes are on Zoom. 

I have been dealing with this for over two months. The app just never launches no matter what version I have installed. I have done the clean , uninstall, reinstall many times. Nothing has gotten the app itself to open 100% of the time. When it does, I cannot create or join a meeting or open the settings for the app. I made a post about this hoping maybe someone would have a solutions. No replies on that. This is crazy.