Windows 7 cannot connect Camera, the Video show the black screen. | Community
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W
Explorer
wai21iaw
Explorer
October 13, 2021
Question

Windows 7 cannot connect Camera, the Video show the black screen.

  • October 13, 2021
  • 3 replies
  • 12 views

After connected the Camera. We selected the related Camera name in Zoom, but the perview only show black screen and the zoom showed the mic cannot be detect . We alreay changed another Camera to test it ,but same result.

 

We tested if using another Meeting apps such as Microsoft Teams, Skype. The Camera and mic is running normally.

 

Please help, Thanks

      3 replies

      J
      Employee
      Jonathan_H
      Employee
      October 13, 2021

      Can you share a little more about the Camera model, Desktop environment (Windows/Mac, version), and desktop/laptop model?
      If you're trying to use both Teams/Skype at the same time as Zoom the camera and Mic will not be available to control.

      W
      Explorer
      wai21iawAuthor
      Explorer
      October 14, 2021

      These is a Laptop, Lenovo ThinkPad T450s, the Windows version is Windows 7 64 bit.  I tried to use "Logitech Webcam 600"  

        D
        Newcomer
        DavidN226
        Newcomer
        November 10, 2021

        Same issue on ThinkPad T540p.

        Zoom black, Skype OK!

        B
        Newcomer
        BSchnarrs
        Newcomer
        March 16, 2022

        Same issue on an HP desktop with windows 10.  On the desktop the camera works fine when I open it, takes pics and video, but all I get is a black screen even though it says it's on. Screen share worked fine, it was just the camera.

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