Will zoom compensate users for its software failures?

Hello @xwhuang 

I am sorry for the issues you are experiencing. As I am not quite sure about what the issue is, I may go out on a limb as this was posted yesterday and say that you may have experienced issues with Zoom meetings. 

I believe this may have been related to an issue Zoom experienced yesterday. You can find out more on Zoom's status page at: https://status.zoom.us/incidents/r5pcn7rfbwl1 

The issue has since been resolved. If you are still experiencing issues I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support. 

If you are still looking for compensation, I would go to the following page and scroll to the bottom which should have a hyperlink to get in contact with Zoom's billing department: https://support.zoom.us/hc/en-us/articles/360057516312-Understanding-your-invoice- 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.