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Explorer
Jacob90
Explorer
March 20, 2023
Solved

Why the China has been removed from the data center list?

We just found China has been removed from the data center list in March, 2023, and we didn't get any announcement? 

 

We currently encounter network stability issue due to this, any thoughts?

    Jacob90Answer
    Explorer
    March 22, 2023

    After submitted a case to Zoom Support, the engineer has helped to add the China data center back under our account.

    View in thread

    21 replies

    Eliot
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    March 20, 2023

    i saw an article from ucsb which may be of interest:

     

    Zoom Access from China
    Article Updated: 11 days ago
    Zoom Access from China

     

    Faculty should direct students who are accessing Zoom class sessions from China to download the special Zoom client at: https://zoomcloud.cn/download

     

    Per Zoom Video Communications Inc.,

     

    "Zoom has confirmed that the zoom.us website is now accessible in China in addition to zoom.com. As such, local users in China should now be able to start and join Zoom Meetings and Zoom Video Webinars via the zoom.us website. Data of local China users will be stored in Zoom data centers located in China and these users will also be required to enter a valid mobile phone number to use Zoom.”

     

    Given that it is the actions of the Chinese government to restrict internet access from within the country, there is little that UCSB can do to ensure consistent access to Zoom, and other campus resources, for students who are located in China. Access can also be highly variable depending on where in China the students are located.

    Zoom Access from China – UCSB Support Desk Collaboration

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      Participant
      L722_2
      May 20, 2023

      Can anyone in China access this portal?  I have sent this to an individual in China in hopes that they will be able to connect.  We have been shut off from communicating for over a month.  It is very disappointing.  I am hoping someone will read our posts and provide a way for us to reconnect with the people in China.  Thank you in-advance. 

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      Newcomer
      syedzaidi7089
      Newcomer
      July 1, 2024

      sigma

       

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      Newcomer
      Jeffrey00
      Newcomer
      March 21, 2023

      We faced same issue and cannot dial in through hardware device. We paid the subscriptions, Zoom One Business and Conference Room Connector, but suddenly it did not work and impact an important meeting. 

      Why do not announce the change. 

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        Participant
        L722_2
        May 31, 2023

        Did you ever receive support from Zoom for this issue?  I have been emailing for weeks and posting here, and I have not been given a resolution.   Only Jing and SachinZoom responded and told me to send in a ticket.  When I sent a ticket, they only responded that they cannot respond and sent me a link - back to this Zoom Community.    Why is @Jacob90 the only one who has received a response? 

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          Explorer
          Jacob90AuthorAnswer
          Explorer
          March 22, 2023

          After submitted a case to Zoom Support, the engineer has helped to add the China data center back under our account.

          Translate
            Partner
            Felixleung
            Partner
            April 2, 2023

            Hi Jocob90

             

            We have a similar case here. Would you please let us know if you are using a business account also or just zoom one pro account? Thanks for your help. 

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              Explorer
              Jacob90Author
              Explorer
              April 21, 2023

              We're using the business account.

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                Newcomer
                reddate
                Newcomer
                April 21, 2023

                We got a similar case here, can anyone help on this?

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                Participant
                L722_2
                May 20, 2023

                Was your situation resolved?  I cannot reach Zoom, and I only get recorded messages when I try to contact them.

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                Newcomer
                blondieinNC
                Newcomer
                May 8, 2023

                I'm having the same issue and just submitted a ticket to zoom support.  I hope they can help me like they did for you!

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                  Participant
                  L722_2
                  May 20, 2023

                  How did you submit a ticket to Zoom?  What type of account do you have?

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                  Newcomer
                  blondieinNC
                  Newcomer
                  May 22, 2023

                  Submit a request – Zoom Support

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                  Participant
                  L722_2
                  May 12, 2023

                  Zoom support said the only way this can be resolved is to get an answer from the Zoom Community.  How can this be resolved?  Thank you in-advance. 

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                  Newcomer
                  ewalenza
                  Newcomer
                  October 21, 2023

                  Zoom support is pathetic, basically non-existent. Move to Teams. 

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                    Participant
                    L722_2
                    October 22, 2023

                    I came up with a number of different resolutions that worked. I am not a fan of MS programs with all their data-mining and collecting and their taking over your system with continual pop-ups and forcing Edge and Bing on you where you have to x-out of them repeatedly when you are trying to open documents sent as attachments.  But if Teams works for you and you like them, then whatever works - utilize your options.

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