Why is Zoom customer service so completely USELESS!!! | Community
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Newcomer
ZimmerZoomers
Newcomer
November 24, 2023
Question

Why is Zoom customer service so completely USELESS!!!

  • November 24, 2023
  • 12 replies
  • 165 views

Been using Zoom since its inseption.. Never seen a company pay so little attention to customer service and information supplied to it by its customers.

It is  a disgrace!!!

The chat icon being moved from central settings?????

The raised hand feature removed from reactions ????

What Idiot is in charge of this continued stupidity???

What idiot has created a system that does not listen to its customers ???

I await a sensible response

 

    12 replies

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    K
    New Member
    Kurt Despin
    New Member
    March 18, 2026

    absolutely one of the worst.  I've had 4 tickets open for 2 weeks now and most of the replies from them are just google search answers.  Then when i finally go someone to call me on one of the tickets, it was like talking to a wall.  He didn't understand a thing.  i am so fed up with their lack of help on any issue!

    MGSR
    Community Manager
    MGSR
    Community Manager
    March 18, 2026

    Hello ​@Kurt Despin,


    It looks like you’ve created another post about this issue. To keep things clear and organized, we’ll respond in the other thread. Thanks so much for your understanding!

    E
    New Member
    Edgar Astrov
    New Member
    April 6, 2026

    they’re still the worst.

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