Why is Zoom customer service so completely USELESS!!! | Community
Skip to main content
Z
Newcomer
ZimmerZoomers
Newcomer
November 24, 2023
Question

Why is Zoom customer service so completely USELESS!!!

  • November 24, 2023
  • 11 replies
  • 96 views

Been using Zoom since its inseption.. Never seen a company pay so little attention to customer service and information supplied to it by its customers.

It is  a disgrace!!!

The chat icon being moved from central settings?????

The raised hand feature removed from reactions ????

What Idiot is in charge of this continued stupidity???

What idiot has created a system that does not listen to its customers ???

I await a sensible response

 

    11 replies

    Show previous replies
    K
    New Member
    Kurt Despin
    New Member
    March 18, 2026

    absolutely one of the worst.  I've had 4 tickets open for 2 weeks now and most of the replies from them are just google search answers.  Then when i finally go someone to call me on one of the tickets, it was like talking to a wall.  He didn't understand a thing.  i am so fed up with their lack of help on any issue!

    MGSR
    Community Manager
    MGSR
    Community Manager
    March 18, 2026

    Hello ​@Kurt Despin,


    It looks like you’ve created another post about this issue. To keep things clear and organized, we’ll respond in the other thread. Thanks so much for your understanding!

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.