Why I can't Download and Install the zoom app in laptop? | Community
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Newcomer
Jamesrward
Newcomer
September 6, 2023
Question

Why I can't Download and Install the zoom app in laptop?

  • September 6, 2023
  • 2 replies
  • 3 views

My laptop won't let me download and install the Zoom PC App. Every time I'm about to finish to download and install the app, it shows the pop up that contact the software manufacturer for assistance. My laptop is also good. It's Dell latitude 7280 corei5 6th generation. It's driving me crazy. Has anyone found a way to get past this and successfully install Zoom? Please Zoom support help me when I go to this link https://zoom.us/download/ I can't Download the app. I need your help.

2 replies

R
Community Manager
rn-zm
Community Manager
September 6, 2023

Hey @Jamesrward just curious, but installing other applications besides Zoom; are you prompt the specific error "contact the software manufacturer for assistance"? Trying to think whether this maybe related to running into a 'bit' issue, for context installing a 32bit version of Zoom on a 64bit version of Windows? 

 

You could try installing Zoom (5.15.12) with this link: https://zoom.us/client/5.15.12.22445/ZoomInstaller.exe?archType=x64

 

Let me know if you're able to install Zoom using that link. 

 

T
Newcomer
triwid
Newcomer
October 13, 2023

Thank you the moderator, but the link can not be opened. PLease advice. Thank you

J
Newcomer
JamesrwardAuthor
Newcomer
March 13, 2024

 

 

Hy there,

I tried accessing this link you provided

 https://zoom.us/client/5.15.12.22445/ZoomInstaller.exe?archType=x64/, but it seems like it's not working. I'm getting an error message when I click on it. Is there another link you could share, or perhaps another method for me to download Zoom? I'm really eager to give it a shot.

Thanks!

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