Why can't my attendees from China join my meeting? | Community
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Newcomer
November 29, 2023
Question

Why can't my attendees from China join my meeting?

  • November 29, 2023
  • 2 replies
  • 0 views

I am a healthcare professional with a Pro Account of Zoom. I am able to host meetings without issues to my international clients except from China. For some reason, my attendees from China are unable to join the meeting and are shown a restriction message. I find that unusual and hoping to find a solution to fix this. 

2 replies

Newcomer
December 5, 2023

I am experiencing the same problem, people are gettin error 13215 when dialing in from China

Community Champion | Partner
December 5, 2023

@both
Try to use the Network Connectivity Tool to get more information about your issues and please post the result.
I would also ercommend to open a case on Zoom support in parallel.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114#h_01GT30TR8Y8CJRTTM79X8YVHSC