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S
Newcomer
SSH
Newcomer
December 2, 2021
Question

White screen

  • December 2, 2021
  • 4 replies
  • 21 views

Hello, my video screen keeps going white. Sometimes after about 10 minutes my image appears but then it might disappear again. Can anyone tell me which settings I need to change to resolve this issue? Many thanks! 

 

      4 replies

      R
      Community Manager
      rn-zm
      Community Manager
      December 8, 2021

      Hey @SSH, do you mind sharing a screenshot of what you're experiencing? Looking forward to your response! 

      D
      Newcomer
      DavidHochman
      Newcomer
      December 15, 2021

      Hi, I have the same issue.  Please see attachment for a screenshot of the problem

        D
        Newcomer
        DavidHochman
        Newcomer
        December 15, 2021

        Please help asap!  thank you

         

          W
          Newcomer
          Whitneyi
          Newcomer
          February 7, 2022

          I have this issue as well. All of a sudden this morning when I was on a Zoom call (that I initiated from the Zoom desktop app on my PC, running windows 10) my video disappeared and in it's place a white screen is visible. I restarted Zoom, and then restarted my laptop and neither method fixed the issue. I have attached a screenshot here. 

            L
            Newcomer
            lynn12
            Newcomer
            October 2, 2023

            I have the exact same problem also running Windows 10.  Need help Zoom.

             

              W
              Newcomer
              Whitneyi
              Newcomer
              October 2, 2023

              I bought a new external web cam and it fixed the issue, FYI. 

              K
              Newcomer
              kinnari
              Newcomer
              April 6, 2022

              I am having the same problem. Did anyone figure out a solution?

               

                W
                Newcomer
                Whitneyi
                Newcomer
                April 6, 2022

                It ended up being my external webcam that was causing the issue. I got a new one and it fixed the issue for me. Hope that helps!

                C
                Newcomer
                cviv
                Newcomer
                January 2, 2024

                i have same issue tried all setting till not solved

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