When a participant is spotlighted, there is no video.

Forum|Forum|3 years ago
January 31, 2022
3 replies
0 views

I've been having an issue seeing spotlighted participants. I can see everyone else, but the spotlighted square goes black. Has anyone had this issue?

CarlaA

Community Manager

Hi @Jagnyc, welcome to the Zoom Community! I see you have not yet received a response from the community so I wanted to check in. Are you still experiencing this issue? If so, let me know and I will try my best to help you get this resolved. Thanks!

Moderator

Zoom Community Team

J

julianabk

Newcomer

yes it happens to me too, what to do?

CarlaA

Community Manager

Hi @julianabk thank you for your contribution!

I'm sorry to hear that youre having difficulties with the spotlight feature. In this case, I would first suggest completely uninstalling Zoom, restarting your device, and then installing the Zoom client again. You can follow the steps here to do just that: Uninstalling and reinstalling the Zoom application

Let me know if that helps!

Carla,
Zoom Community Team

J

julianabk

Newcomer

Thank you Carla but still no working