What makes an account eligible for a CSM? | Community
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Explorer
tomzoom
Explorer
July 29, 2022
Question

What makes an account eligible for a CSM?

  • July 29, 2022
  • 1 reply
  • 25 views

In this support post, it is mentioned this feature is "does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance. ".

 

I have several accounts and it seems random which have this feature and which don't. Are you able to explain which accounts are eligible for a CSM and which are not?

    1 reply

    Bort
    Employee
    Bort
    Employee
    July 29, 2022

    It would be best to contact your Zoom Account Executive to discuss the requirements for an account acquiring a CSM. 

    T
    Explorer
    tomzoomAuthor
    Explorer
    July 30, 2022

    Sorry, I am not looking for a CSM. I just want to know how Zoom (seemingly automatically, as this feature depends upon it) decides whether accounts qualify. Is there any way to find that out? Would be much appreciated!

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