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H
Newcomer
HC33
Newcomer
August 16, 2021
Question

Webcam Not Being Detected

  • August 16, 2021
  • 5 replies
  • 7 views

Hello,

I just got off the phone with Canon and they cannot figure this out so I was hoping I could get some assistance here.

 

I have a Canon M50 I am trying to use as a webcam. I have the webcam utility already installed and the camera shows up on other applications just fine. 

 

For some reason with Zoom the webcam Utility is not showing up. I have tried all the basics such as uninstalling and reinstalling but still there is no camera found. 

 

My computer is a Mac M1. I have tried both the web version and the desktop version. I have made sure there are no other programs running in the background that would cause it not to show. 

 

Thanks for any help!

      5 replies

      M
      Newcomer
      Mandya_H
      Newcomer
      August 16, 2021

      Please check if anti-virus on your device is blocking the camera access on your computer/device for third party applications such as zoom.

      H
      Newcomer
      HC33Author
      Newcomer
      August 16, 2021

      Hello, Yes I have checked this and don't have anything that could be blocking it.

      Nafi
      Community Champion | Partner
      Nafi
      Community Champion | Partner
      August 16, 2021

      Hi

      Are u using virtual camera before? Like obs or else? That could be affected, please make sure u already clean uninstall that.

       

      Also maybe fresh install zoom with the latest version will be help. 

       

      Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

      A
      Newcomer
      aladdin32
      Newcomer
      November 16, 2021

      Hi,

      I have the same exact issue, please let me know if solved! thanks.

      4
      Newcomer
      4lk1s
      Newcomer
      November 18, 2021

      I have solved this problem.
      Uninstall the M1 Chip version. 
      Reinstall the Intel chip version 

      After that the EOS Webcam utility is recognized borth in Zoom and in OBS.

      Seems like there is a bug in the M1 version. 

        F
        Newcomer
        FrancescoSuria
        Newcomer
        January 27, 2023

        Do you mean the M1 Chip version of the camera software ? Why it was working with Skype ?

         

         

        A
        Newcomer
        Ajipower
        Newcomer
        November 25, 2021

        I have same problem
        I am using ASUS TUF A15
        every open online meeting apps the camera and microphone have a problem
        I don't know how to fix it

         

        W
        Newcomer
        Wzhang
        Newcomer
        February 6, 2023

        Hi,

         

        I have exactly the same issue and tried everything. Last year I solved it eventually by using an older version of Zoom (and always ignore the updates). But today, Zoom forced me to update, otherwise I can't log in. And after updating, the Canon camera is no longer recognized...and also my canon camera is recognized on Teams, Skype, OBS everything except for latest version of Zoom. 

        R
        Community Manager
        rn-zm
        Community Manager
        February 6, 2023

        Hi @Wzhang can you please share the following:

         

         

        What options do you have for your camera with the client? And what are you using for your Canon, OBS?

         

        Ex:

         

         

        Also, what version are you currently on?

        W
        Newcomer
        Wzhang
        Newcomer
        February 6, 2023

        Thanks for your reply.

         

        1. Options for camera in the zoom interface, there is currently no option (since I'm only connected my Cannon camera with my computer and it's not detected)

         

        2. Cannon connection: I directly used USB and Canon EOS webcam utility (when the camera is recognized, in the camera options it shows Canon EOS webcam utility)

        3. Current version of Zoom: 

         

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