Webcam Black Screen - MacBook Air

Hello Zoom Community,

Hope somebody can help me!

I am unable to get my external webcam working. I am using a MacBook Air, with EMEET c960 webcam through a HP USB-C dock. MacBook is up to date with OS (Sonoma 14.5), and I am on Zoom version 6.0.11 (35001) specified for the silicon chip.

Built in MacBook Air camera works okay, however when working I'd like to use my dock set up with a plug in webcam via USB. When camera is connected, it works with other applications on my Mac, but not Zoom. Zoom is picking up the webcam on the installed application, however video does not display and I have a black screen. WebApp works okay.

I have attempted the following but this has proven unsuccessful:

- Checked Settings, all looks okay.

- Webcam works successfully on Apple PhotoBooth, Teams and Cisco WebEx, as well as Zoom WebApp.

- Built-in FaceTime webcam on Mac works okay.

- Checked for update for Zoom, Zoom up to date.

- Unplugged webcam and tried another USB port on the dock.

- Plugged webcam directly into the Mac.

- Removed and re-installed Zoom.

- Disabled Antivirus.

- Checked Mac Security settings, webcam is enabled.

- Restarted Application, and Device.

I can't think of anything else to try and have checked KBAs. Any help would be greatly appreciated!

Thank you!