watching a recording

Hi 2old- 

By chance do you have 2 zoom accounts? I noticed that if I got an email from zoom that a recording was ready and clicked on the host link to the recording, if I was not signed into the same zoom account that I used to create that meeting, I got the same response. Once  signed into zoom with the host account, it opened for me. 

My apologies if this is zero helpful- there are so many variables to these zoom issues we have. 

best-susan

Hi 2old -

Try logging into your account - and going to Admin > Users - make sure your paid features are added to the appropriate account.

There's also a decent info page about controlling cloud recordings here:

https://support.zoom.us/hc/en-us/articles/360060231472

Hope that helps.