Waiting Room Participant Visibility | Community
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New Member
April 22, 2026
Question

Waiting Room Participant Visibility

  • April 22, 2026
  • 1 reply
  • 32 views

Hi Team, 

I’m aware that in the dashboard you are able to see participant information such as IP Address, etc. And that you’re able to retrospectively grab that information for meetings in the past.

Say a guest user attempts to join from their browser, and is just in the waiting room and leaves. They never join the meeting. Are we still able to see information about them like IP Address, Location, Microphone etc? Given that they never joined the meeting i’m inclined to think no, the docs are unclear on this specifically. (I know that in meeting reports waiting room people are excluded)

Thanks!

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    April 22, 2026

    hi ​@John Brady ,

    Welcome.   Participants are not counted unless they join the meeting. For Events, they are counted if they join or connect to a hub lobby.

    So, they will not appear in reports unless they join the meeting, webinar or the lobby of an event.

    all the best

     

    John