Waiting Room Configuration Error | Community
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C
Newcomer
Christopher1776
Newcomer
February 11, 2024
Question

Waiting Room Configuration Error

  • February 11, 2024
  • 2 replies
  • 3 views

Hello, 

In the Waiting Room Config, any changes I make to logo, image or video are not saved to the system. 

 

Meaning that when I log into my zoom room as a client, I see the old logo, image, or video not the new options I just uploaded. 

 

Does anyone have a solution for this problem?

Thanks in advance for your assistance!

 

Christopher

2 replies

Humashankar
Community Champion | Customer
Humashankar
Community Champion | Customer
February 17, 2024

Hi - I hope that you are Doing good !!

Try a private browsing window and log into your Zoom account and then go to this Waiting Room configuration page and try to change it again.

Thank you very much and have a fantastic day!

S
Newcomer
slmasters
Newcomer
April 17, 2024

I tried this and it does not work. Anyone else having this issue with videos not updating in the custom waiting room settings?

    S
    Newcomer
    SusanWWW
    Newcomer
    October 26, 2024

    I'm also having this problem.  Have submitted a support ticket.  We'll see if there is an answer or if they just ignore it.

    S
    Newcomer
    SusanWWW
    Newcomer
    October 26, 2024

    I'm having a similar problem.  It won't let me even update the video for the waiting room.  It gives an error message about server or network failure - whatever that means.

     

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