Waiting Room

Hi @zoompsed! Did you take the following steps, including the last step? 

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Security, click the Waiting Room toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Click Edit Options to specify Waiting Room options.
7. To prevent all users in your account from changing this setting, click the lock icon, and then click Lock to confirm the setting.