Voice Distortion

Forum|Forum|4 years ago
January 11, 2022
13 replies
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When I join a Zoom meeting often my fellow participants tell me that my voice sounds distorted - a bit like Mickey Mouse! If I leave the meeting and sign back in again this usually cures the problem but can take two or three attempts. Can anyone suggest what is causing this and how to stop it happening?

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wendyconnect

Newcomer

When I host Zoom meetings there is just one particular participant whose sound is very broken up to begin with but crystal clear when she exits and rejoins. But I also have a sound problem with another (different) participant when hosting Team meetings - on this platform it's always a Mickey Mouse garble and crystal clear after exiting and rejoining. Which seems to point to it not being Zoom or Teams but a Windows drivers problem as mentioned above? I will ask them both to try Raphaelp's suggestion above - advanced audio settings, turn off audio processing by Windows drivers (set to raw). Has anybody else found that this is the fix?

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RobNC

Newcomer

I had this problem with a Logitech webcam. I found the fix below. Maybe it will help with your issue.

https://cloakedthargoid.wordpress.com/logitech-webcam-mic-fix/

Turns out the Logitech webcam mic has a bug – it reports to the OS that it is capable of recording at 48 KHz, while it actually only does 16 KHz. That explains the effect – playing audio at thrice the recorded rate is what makes everything sound high-pitched and distorted.

Somehow this bug happens whenever the mic is plugged in and initialized for the first time. Subsequent re-initializations without hot-plugging make the issue go away. In my case it started happening frequently, because the webcam was connected through a USB switch that I used on two computers – sometimes triggering multiple plug/unplug events in the same day.

Once the problem was root-caused, the fix turned out to be easy – I simply set the webcam mic to record at 16 KHz at all times, and the problem hasn’t happened since. Fortunately, in Windows at least, the sampling rate frequency persists across connect/disconnect. I have heard reports that it may reset following a Windows/driver update, though.

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mrEschwiffty

Newcomer

I was also sounding like mickey mouse but I changed a couple settings and the issue went away. Hope this helps.

go to audio settings, scroll to the bottom and click on "advanced" Then turn off "audio enhancements" and "signal processing."