Virtual Camera not showing up under settings | Community
Skip to main content
B
Newcomer
Boxie
Newcomer
August 9, 2023
Question

Virtual Camera not showing up under settings

  • August 9, 2023
  • 4 replies
  • 13 views

Hi there!

 

Not sure if I'm in the right spot, but I'm trying to solve an issue. After installing the latest version of Zoom, the OBS virtual cam isn't listed under the camera-options in the Zoom-settings. Prior to the update, it was.

Info:

MacOS Ventura 13.4.1 
Apple M1 chip

Zoom-version 5.15.6 (21146)

OBS-version 29.1.3

 

Troubleshooting done:
- Uninstalled Zoom, reinstalled Zoom

- Uninstalled OBS, reinstalled OBS

- Restarted computer after succesful install

- Start up OBS, start virtual camera
- Start up Zoom, go to settings, go to video, go to camera: virtual cam is not listed

- Closed Zoom, start up Teams, checked settings in Teams: virtual cam is listed

 

Does anyone know the solution? Much appreciated!

    4 replies

    S
    Newcomer
    ScottSensei
    Newcomer
    September 29, 2023

    Following... I have the same issue. 

    J
    Newcomer
    JohnGrotting
    Newcomer
    October 8, 2023

    Same

    R
    Newcomer
    Rkue
    Newcomer
    October 31, 2023

    same here

    M
    Newcomer
    mharpa
    Newcomer
    April 18, 2024

    Hi Boxie, I am also experiencing this issue. We have a conference camera that connects to a laptop via USB but I have found that sometimes the camera does not appear in the list when starting the video during a meeting, even though the camera is switched on! This only happens sometimes but I don't think the issue is to do with the camera itself but more to do with Zoom as you have experienced a similar issue.

    A
    Newcomer
    Aaron7
    Newcomer
    January 8, 2025

    January 2025, same issue. works perfectly in both Teams and Discord, but nothing in Zoom. Also doesn't show as a camera Windows settings, but I guess that is normal.

    MGSR
    Community Manager
    MGSR
    Community Manager
    January 16, 2025

    Hello @Aaron7,

    I'm sorry for the inconvenience and the late response.

    Our technical team has acknowledged this issue and is actively working on a solution.

    We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

    For now, thank you for your patience and understanding.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.