Virtual backgrounds

Hi Eliot

Thank you so much for your response and your advice. However, I am just not seeing what your screenshots show. If I click ‘meetings’ which I have shown in my first screenshot, I reach the page shown in the 2nd one. If I click ‘settings’ from that initial list and then click ‘meetings’ I get to the 5th screen. I just cannot see ‘video and effects’ anywhere.

I just don’t know where I am going wrong.

Duncan

Sorry Eliot, I also tried from my desktop app and when I click settings, it shows the first screenshot below and I can only see ‘background and effects.’ When I click this, it takes me to the next screenshot and there is no plus icon for me to add one. 

Thanks

Duncan

Hi ​@Duncan Taborda 

Did you enable virtual backgounds?

Enabling or disabling virtual backgrounds

Thanks,  eliot

hi ​@Duncan Taborda 

you must be on a Pro, Business, Education, or Enterprise account and enable virtual background and allow users to upload custom backgrounds.  i think your company logo would be a custom background.

thanks,  eliot