Virtual background (without green screen) not working even though meet minimum reqs | Community
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Newcomer
September 18, 2021
Question

Virtual background (without green screen) not working even though meet minimum reqs

  • September 18, 2021
  • 1 reply
  • 24 views

My virtual backgrounds without a green screen are not working. I meet all of the minimum requirements. It worked at one point but stopped working now. 

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 18, 2021

    Hi @ellethefab1 

     

    I believe the MacBookAir6,2 has a 4th Generation i5 processor - in which case you do not meet the minimum requirements.

     

    The  requirements for i5 are:

     

    Zoom desktop client, 4.6.0 or higher
    macOS version 10.13 or higher
    i5 - 2 cores or higher, 6th generation or higher

    Rupert