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Newcomer
February 13, 2023
Solved

Virtual background stopped working

  • February 13, 2023
  • 11 replies
  • 49 views

I have just installed Ubuntu 22.04 on my PC, I previously used Ubuntu 20.04.

 

Since the OS upgrade, and reinstallation of the Zoom client, I can no longer use Virtual Background.

 

If I go to Settings and select Virtual Background I can see the images available (including some of my own that I added. Then nothing until the "I have a green screen" checkbox. This is actually new behaviour as earlier this morning it showed the colour of the green screen, although it wasn't green and clicking on the colour did nothing, i.e. I was not shown any colours to select.

 

Confusingly, if I select an image, I see that image as my background while in the Virtual Background menu option. However, when I go to the Video option, all I see as my background is my green screen. Returning to the Virtual Background option also only shows the green screen, not the background image I selected.

 

This used to work perfectly and the only difference is the new version of Ubuntu - and possibly a later version of the client; I'm running version 5.13.7 (683). Checking for updates states I am on the latest version.

 

Clicking the Virtual Background setting on my account appears to do nothing.

 

Any advice gratefully received.

 

Keith

    Best answer by renzocastillo

    Hey, just wanted to mention that it got fixed at Zoom 5.16.10 (668).  

    So if you are using Ubuntu 22, do not download it from Ubuntu Software, just download the Debian package directly from the Zoom website: https://zoom.us/download?os=linux

    11 replies

    Newcomer
    September 12, 2025

    Still not working in zoom 6.5.11 (arch linux and intel N150)

     

    A workaround is to use the web app via browser. But, in this case, while I can activate the virtual backgroung in firefox, I'm not able to adjust brightness.

     

    Zoom, when you'll fix this??