virtual background or blur not working | Community
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E
Newcomer
elyse1
Newcomer
November 17, 2022
Question

virtual background or blur not working

  • November 17, 2022
  • 1 reply
  • 3 views

I  have an HP All in one 22  Its a windows 11

Processor name : Intel(R) Celeron(R) G5905T CPU @ 3.30GHz

I'm able to use it on my phone, laptop and iPad but not me computer.

please help I need to use blur background or virtual background for meeting.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    June 26, 2023

    Hi @elyse1 its been a bit since you've posted this discussion, but wanted to share after looking into your CPU Intel(R) Celeron(R) G5905T, is the cause for your virtual background not working as your CPU doesn't meet Zoom Virtual Background system requirements 

     

    Image without Green Screen:

    • Zoom desktop client, Global minimum version or higher
    • macOS version 10.13 or higher
    • Supported processors
      • Apple M1  
      • i5-5000 or higher
        Note        : 5th generation i5 dual-core processor, requires macOS 10.14 or higher
      • i7-4000 or higher

    Note: These requirements also apply to the blurred background feature. Learn more about checking your system requirements for the blur background feature.

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