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Newcomer
AnneMD726
Newcomer
August 27, 2024
Question

Virtual Background option

  • August 27, 2024
  • 1 reply
  • 4 views

I'm having some difficulty being able to see the option for virtual background on my cell phone. Able to see this option on my laptop. The only thing different that I've done is I changed my cell phone.  Any ideas

1 reply

MGSR
Community Manager
MGSR
Community Manager
August 27, 2024

Hello @AnneMD726,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check the Zoom Virtual Background system requirements and see if your phone and app have met the minimum requirements to run the virtual background.

Let me know if you need further assistance. 

A
Newcomer
AnneMD726Author
Newcomer
August 27, 2024

Ok. I will make sure , Its a new phone so I am guessing it does have these features.

I have a  Galaxy A15 5G. Interesting enough my old phone used to also work with the virtual background but now doesn't That phone is Motorolla G 5G 

MGSR
Community Manager
MGSR
Community Manager
August 27, 2024

Thank you for the response @AnneMD726, if you're using a Samsung phone, kindly go to Settings > Advanced Features > toggle Video Call Effects. Let me know if this helps.

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