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A
Newcomer
Abdullah-Yusoof
Newcomer
September 13, 2021
Question

Virtual background not working

  • September 13, 2021
  • 4 replies
  • 38 views

so i meet all the minimum requirements to run a virtual background on zoom without a green screen but when i turn off the green screen it doesn't let me pick a virtual background i can add them but cant choose them to be set any suggestions? it works fine on teams and google meets.

    4 replies

    S
    Contributor I
    SachinduChamika
    Contributor I
    September 14, 2021

    @Abdullah-Yusoof 

     

    Zoom Needs a green screen to add virtual backgrounds

     

    I you satisfy with this answers accept this as a solution

     

     

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 19, 2021

    Actually Zoom can support Virtual Backgrounds with AND without green screen - but there are different system requirements for either option. You may meet one and not the other.

     

    See requirements at the link below for these options:

     

    Virtual Background requirements for Zoom desktop client
    - Image only without a physical green screen
    - Image only with a physical green screen
    - Video without a physical green screen
    - Video with a physical green screen

     

    https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

     

    If your account is part of an organization, your account administrator can also define what options are available to you.

     

    Hope this helps.

     

    Rupert

    M
    Newcomer
    MIKEDOZY
    Newcomer
    June 17, 2022

    I have had no problems until recently. My face has now become the green screen? I do have a greeen screen, it just is not working. Should i totally reboot? Remove ZOOM and put it back in?

     

      G
      Newcomer
      Gloriaspc
      Newcomer
      October 5, 2022

      Same issue here… added a background but either only one person can use it (host) and no others or option is greyed out.

      A
      Newcomer
      Audrius
      Newcomer
      November 21, 2022

      Had this problem for a while. The problem is with Zoom app, the solution is very simple at it works!

      I have an iMac (late 2013) and MacBook pro (late 2015) both running iOS 10.15.7.

      Virtual background works on an iMac, but not on MacBook pro.

      After long research I found no better solution than this. Instead of opening a Zoom app (when the pop up appears), I simply choose "Join from your browser" and it works! See a screenshot below. 

       

      Join from your browser - is at the very bottom for some reason 🙂

      Hope it will aid you guys too.

       

       

      B
      Newcomer
      Bleugirl2
      Newcomer
      February 6, 2023

      I was hoping this would work, but when I launched from browser, it stopped my video from working completely. Then another time I did it it did not even give me the option for virtual background. The little drop-down menu wasn’t even there.

      B
      Newcomer
      Bleugirl2
      Newcomer
      February 1, 2023

      will try this next time. thanks!

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