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Newcomer
GeekDaD
Newcomer
May 9, 2023
Question

Virtual Background not functioning

  • May 9, 2023
  • 1 reply
  • 0 views

My expectations were low to begin with, but this occurs on KUbuntu as well as ZorinOS, and the support and feedback I've garnered from the forum or online is not promising. I'm hoping someone can help to resolve this.

 

No error codes directly related to zoom within journalctl -f nor /var/log/messages

Linux desktop:

 

 

 

 

 

 

 

OS:

NAME="Zorin OS"
VERSION="16.2"
ID=zorin
ID_LIKE=ubuntu
PRETTY_NAME="Zorin OS 16.2"
VERSION_ID="16"
HOME_URL="https://zorin.com/os/"
SUPPORT_URL="https://help.zorin.com/"
BUG_REPORT_URL="https://zorin.com/os/feedback/"
PRIVACY_POLICY_URL="https://zorin.com/legal/privacy/"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal

Zoom Version:

 

 

 

 

 

 

 

 

Installation Method:

#sudo apt install zoom_amd64.deb

 

I've verified online that I have the ability to enable a virtual desktop.

from the in-call settings, as well as the settings out-of-call I see the following image. Clicking on any of the virtual desktops produces no result, the system does not freeze or hang nor does the video appear to be impacted.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 15, 2023

    Hey @GeekDaD first thing i noticed was the generation of your CPU -- being a 3rd gen. intel processor (Intel Core i5-3570K Quad-Core Processor 3.4 GHz 4 Core LGA 1155), according to the knowledge base article on Zoom Virtual Background system requirements for Linux, without a physical green screen, you will need an Intel Core i5-6000 or higher, as your OS has an i5-3570K . Are you attempting to use virtual background on Linux without a physical green screen or with a physical green screen? 

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