Virtual Background No Longer Supported After System Update | Community
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Newcomer
September 12, 2024
Question

Virtual Background No Longer Supported After System Update

  • September 12, 2024
  • 3 replies
  • 1 view

Hi,

After a recent system update on my computer, Zoom now indicates that my device no longer supports the virtual background feature, which was working fine just yesterday. I am using a Microsoft Surface with the following processor details: Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz 3.42 GHz.

According to the compatibility list provided, my device should support virtual backgrounds. Could you please help me identify what might have changed and how I can resolve this issue?

Thank you for your assistance.

 

3 replies

Newcomer
September 13, 2024

Mine is the same! Working yesterday, not today. So frustrating. 

Newcomer
September 19, 2024

I have exactly the same Surface and exactly the same problem. I hope someone comes up with the solution or patch

 

Newcomer
September 22, 2024

Me three, same computer specs and same problem... Help Mr Wizard!