virtual background app

My virtual background app was working on my pc, my ipad and my iphone. I don’t know what happened but it no longer shows the many virtual backgrounds that was available on the app. I’ve gone through troubleshooting with the virtual agent and it was unable to solve my problem. The option for virtual backgrounds is enabled and I’ve already disabled, refreshed, and re-enabled it but it didn’t work. I’ve uninstalled and reinstalled the zoom app on my desktop. I’m signed out of all my devices and only have one signin on my pc. I’ve checked the C:\Users\ABC\AppData\Local\Zoom\data and there is no virtual background to delete. I’ve tried clearing zoom cache and none of these have worked. I am on a free account and can’t submit a ticket. Please help! I am out of options.