virtual background

Hi @andra_12 , thank you for posting this issue in the Zoom Community.

The minimum system requirements to support the blurred background are the following:

- Mac:

• Zoom desktop client, version 5.5.0 or higher
• macOS version 10.13 or higher
• Supported processors
  • Apple M1  
  • i5 - 2 cores or higher, 6th generation or higher
    Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
  • i7 - 4 cores or higher, 4th generation or higher

- Windows: 

• Zoom desktop client, version 5.5.0 or higher
• Windows 7, 8, and 10 (64-bit)
• Supported processors 
  • Intel i3 
    • 2 cores or higher
    • 5th generation or higher
  • Intel i5
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i7
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i9 
    • 2 cores or higher
    • 3rd generation or higher
  • AMD
    • 8 logical cores
    • 3.0Ghz or higher

These are the same for an image without physical green screen as virtual background.

In case any of these requirements is not fulfilled, the blurred background option will not show in the app.

You can find all the details at https://support.zoom.us/hc/en-us/articles/360061468611-Using-blurred-background- 

In case this answers your question, don't forget to mark one as a solution by clicking Accept as Solution. Thanks!