View recording

Hi @Goeblrud ! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, please let me know and I'll do my best to help you get it resolved.

Moderator

Zoom Community Team

I am having the same problem.  Have received a link to the recording and a passcode but cannot view recording.  I log in to Zoom and it takes me directly to a black screen that says "You cannot view this recording. No permission".  Doesn't provide me with a place to even put in the passcode.

Hi @Runt1970 ! 

Please forward this information to the host who has shared the link with you as they will need to change some privacy settings in order to give you access to the recording. 

To change sharing options for a Zoom recording, the host has to go to zoom.us/recording and sign in with their Zoom account. Then, click on the ‘Share’ button next to the Zoom meeting recording for which you want to change the sharing options.

On the ‘Share this cloud recording’ pop-up box, select ‘Publicly’ option and click the ‘Save’ button below it.

Then, make sure the ‘Password protection option is enabled. If not, enable it and set a strong password for the recording. Click the ‘Save’ button after setting a password to bring changes to effect.

The final sharing settings should appear as shown in the screenshot below.

I hope this helps to resolve the issue you are experiencing! 

Moderator

Zoom Community Team