View option button for share screen mode is gone!!! | Community
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R
Newcomer
renatasigaud
Newcomer
September 27, 2021
Question

View option button for share screen mode is gone!!!

  • September 27, 2021
  • 2 replies
  • 0 views

View options button for share screen mode has simply dissapeared for me. My app version is the latest (5.8.0). Even though it is configured for side by side mode while screen sharing it shows only the screen shared and not the participants. I cannot access side by side mode anymore. Does anyone know how to solve this ´problem?

    2 replies

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    September 28, 2021

    Renatasigaud,

     

    Can you please verify that you have your camera turned on?  If you turn off the camera and you are the only participant, the participant window will not show up.

     

    If this answers your question, please click on 'Accept as Solution'.

     

    Thanks.

    J
    Newcomer
    janehpaul
    Newcomer
    October 1, 2023

    I have the same problem as Renatasigaud: View Options button for share screen mode has  disappeared for me.  Even though it is configured for side by side mode while screen sharing it shows only the screen shared and not the participants. I cannot access side by side mode anymore.  Please help!

     

     

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