Video turns off automatically after a while

Forum|Forum|4 years ago
October 19, 2021
16 replies
5 views

Hi!

I have bee using Zoom for 10 months. For 2 or 3 weeks, at Zoom meetings my video has been turning off automatically after a while. I turn video on manually then after a short time it turns off automatically again. Earlier, no such problem with video happened.

Can anyone help me?

Windows 10, desktop computer, USB camera

Show previous replies

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patrick1234

Newcomer

This was happened to me recently. During a serious meeting with client for medical supplies and video was turned off automatically. Can't find the solution.

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GregM

Newcomer

It's that computer running out of resources (try it on another computer to test). Staying off windows & get a Chromebook or using our Samsung phone fixed it.

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certdoctor

Newcomer

In the end I never resolved the problem, drivers, resets, etc. etc. I just switch the camera out with a Logitech c920 and that was the end of the problem.

I have however, recently on the same system had weird video static, jumping images, on screen; that affected the camera feed and video playback connected with sharing. I followed a very recent support page by Zoom outlining how to do a "Clean Zoom" Unistall. with a special utility. It fixed my problems, as the name implies, it wiped every setting I ever set, but it did seem to work. Here's the link https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-screen-sharing

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lehollins

Newcomer

I'm not sure if this information will be of assistance, but I managed to resolve my issue by simply changing the camera input to a different USB port. Initially, I had connected it to a USB 3.2 port, but once I switched it to a standard USB 2.0 port, the problem of the video turning off ceased. USB 2.0 ports typically provide power of 500 mA, whereas USB 3.2 ports offer 900 mA. It appears that the higher power output may have been causing the video to intermittently disconnect, which I find quite peculiar.

K

KA6WKE

Newcomer

Hi! I've run into this problem lately with my Win10 and Lenovo Legion 5 laptop with the built-in camera. All Windows Lenovo updates are current:

Device name LAPTOP-M5LA5EQI
Processor AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID 75F0A24B-8A20-47FC-93C6-093E4EEB4A35
Product ID 00325-96748-59431-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 22H2
Installed on ‎5/‎2/‎2022
OS build 19045.3208
Serial number xxxxxxxx
Experience Windows Feature Experience Pack 1000.19041.1000.0

Typically my camera would shutdown around 5 seconds after enabling it. I turned off all the power management settings when the laptop is plugged-in with no improvement. I don't have any other apps like MS Teams or Webex installed. I disabled the Win10 camera app and so far the camera has been on for 20 mins. My thoughts are the camera app polls the camera for some reason and it disconnects it from the Zoom client.

HTH

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DrGO

Newcomer

I was having this problem exclusively on Zoom and no one seemed to have a solution. I had a second microphone set up, plus a wacom pen tablet. I unplugged both of these and now my camera stays on for the duration of the Zoom sessions I host.

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SamShen

Newcomer

I have this AVerMedia (PW313) webcam experiencing same problem with zoom, turning the camera off repetitively. However, this camera's video stays forever when running with Windows 10's build-in "Camera App" . So, it is zoom's problem.

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postsapien

Newcomer

I have the same problem for past two months. For the record I have same problem on google meets.